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Rio Gay Guide

Explore Like a Local
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Explore Like a Local

PRIVACY POLICY

Last updated: August 28, 2026

Rio Gay Guide respects your privacy and is committed to processing personal data responsibly, transparently and in accordance with applicable data-protection law, including Brazil’s General Data Protection Law (Lei Geral de Proteção de Dados – LGPD).

This Privacy Policy explains what information we may collect, why we use it, when it may be shared, how long it may be retained and what rights are available to you.

1. Personal Data We May Collect

Depending on how you interact with the website and our services, we may collect or process:

Identification and Contact Information

  • name;
  • email address;
  • telephone or WhatsApp number;
  • country or language preference; and
  • other contact information voluntarily provided by you

Booking and Service Information

  • tour dates;
  • number of participants;
  • travel preferences;
  • requested services;
  • booking history;
  • communications relating to your booking; and
  • information voluntarily provided to personalize a tour or consulting service.

Purchase and Transaction Information

We may process information relating to purchases, payment status, transaction identifiers, amounts, currencies and payment confirmations.

Payment transactions may be processed by independent payment providers.

Rio Gay Guide does not intentionally store complete payment-card details when those details are processed directly by an authorized payment provider.

Communications

If you contact us through email, WhatsApp, forms or another communication channel, we may process the contents of those communications and related information necessary to respond to your request, provide the service or maintain appropriate business records.

Website and Technical Information

Depending on the technologies used by the website, we may process information such as:

  • IP address;
  • browser type;
  • device information;
  • approximate location derived from technical information;
  • pages visited;
  • referring pages;
  • date and time of access;
  • cookie or similar identifiers; and
  • interaction and website-performance data

2. Sensitive Personal Data

Because Rio Gay Guide provides LGBTQ+ travel information, some interactions with our services may indirectly reveal or suggest information concerning a person’s private life or other information that may receive heightened legal protection.

We do not require customers to disclose sensitive personal information unless it is genuinely necessary for a specific requested service or voluntarily provided in the relevant context.

We seek to limit the collection and use of such information to what is appropriate and legally permitted for the relevant purpose.

Users should avoid sending unnecessary sensitive personal information through contact forms or communication channels.

3. Why We Process Personal Data

Depending on the circumstances, personal data may be processed to:

  • process and confirm purchases;
  • provide digital products;
  • organize and perform private tours;
  • provide travel consulting;
  • respond to customer-service requests;
  • communicate relevant information concerning a booking or purchased service;
  • provide requested personalized recommendations;
  • process refunds and resolve payment issues;
  • prevent fraud, abuse and unauthorized transactions;
  • maintain transaction and service records;
  • comply with legal, regulatory, accounting or tax obligations;
  • establish, exercise or defend legal rights;
  • maintain website security;
  • diagnose technical problems;
  • measure and improve website performance;
  • understand how visitors use the website; and
  • send marketing communications where legally permitted.

4. Legal Bases

Personal data may be processed under the legal bases available under applicable law, depending on the specific activity.

These may include:

  • performance of a contract or steps requested before entering into a contract;
  • compliance with legal or regulatory obligations;
  • legitimate interests, where legally appropriate and balanced against the rights of the data subject;
  • exercise of rights in judicial, administrative or arbitration proceedings;
  • consent, where consent is required or selected as the appropriate legal basis; and
  • other legal bases authorized by applicable law.

Consent is not necessarily the legal basis for every processing activity.

Where processing specifically relies on consent, you may withdraw that consent in accordance with applicable law.

5. How We Obtain Personal Data

Personal data may be obtained:

  • directly from you;
  • through forms or checkout;
  • during booking or consulting communications;
  • through WhatsApp or email;
  • through website technologies such as cookies;
  • from payment processors confirming a transaction;
  • from service providers involved in fulfilling a request; or
  • from other lawful sources where appropriate.

6. Sharing of Personal Data

Rio Gay Guide does not sell or rent personal data.

Personal data may, however, be shared or made accessible when reasonably necessary to operate the website or provide a requested service.

Recipients may include categories such as:

  • website hosting and technology providers;
  • payment processors and financial-service providers;
  • email and communication providers;
  • WhatsApp or other communication platforms used by the customer;
  • analytics and website-performance providers;
  • professional advisers, accountants or legal advisers where necessary;
  • transportation providers, guides or other service providers involved in a customer’s booking, where necessary to perform the contracted service;
  • public authorities where disclosure is legally required; and
  • other providers necessary to operate, secure or support the service

Only information reasonably necessary for the relevant purpose should be shared.

Third parties may process information according to their own legal obligations and privacy practices where they act independently.

7. International Data Transfers

Some technology, communications, hosting, analytics or payment providers may process or store information outside Brazil.

Where personal data is subject to an international transfer, Rio Gay Guide will seek to use legally permitted transfer mechanisms and safeguards as required by applicable Brazilian data-protection law.

8. Cookies and Similar Technologies

The website may use cookies and similar technologies necessary for functionality, security, preferences, analytics and, where applicable, marketing.

Some cookies may be essential for the operation of the website, while others may be optional.

Where required by applicable law, users will be provided with appropriate information or choices concerning non-essential cookies.

Browser settings may also allow users to block or delete certain cookies. Disabling some technologies may affect website functionality.

The actual cookies and tracking technologies used may depend on the website platform and services currently enabled.

9. Analytics

We may use analytics technologies to understand how visitors interact with the website, identify technical problems and improve content and performance.

Depending on the analytics service used, information such as IP address, device information, approximate geographic information and browsing interactions may be processed.

Where required, optional analytics technologies will be subject to the appropriate user controls.

10. Marketing Communications

Where permitted by law, we may use contact information to send relevant news, travel information, product updates or promotional communications.

Where consent is required for a particular marketing activity, such communications will be based on the appropriate consent.

Recipients may unsubscribe from optional marketing communications using the method provided in the communication or by contacting us.

Unsubscribing from marketing does not prevent us from sending necessary transactional or service communications concerning an existing purchase or booking.

11. WhatsApp and Other Communication Platforms

Customers may voluntarily communicate with Rio Gay Guide through WhatsApp or other third-party communication platforms.

Those services are operated by independent providers and may process personal data under their own privacy policies and terms.

Rio Gay Guide may retain relevant communications where reasonably necessary to provide a service, document customer instructions, maintain transaction records, prevent fraud, handle disputes or comply with legal obligations.

12. Payment Providers

Payments may be processed through third-party payment providers identified during checkout or booking.

Those providers may independently collect and process payment information necessary to complete a transaction, prevent fraud and comply with financial regulations.

Their handling of payment data may also be governed by their own privacy notices and legal obligations.

13. Data Retention

Personal data is retained only for as long as reasonably necessary for the purposes for which it was processed or for another period permitted or required by applicable law.

Retention periods may vary according to the type of information and may take into account:

  • the duration of the customer relationship;
  • completion of the purchased service;
  • tax and accounting obligations;
  • consumer-protection requirements;
  • fraud prevention;
  • payment disputes and chargebacks;
  • limitation periods;
  • establishment or defense of legal claims; and
  • applicable legal or regulatory requirements

When continued identification is no longer necessary and no legal basis for retention remains, information may be deleted or anonymized as appropriate.

14. Data Security

We take reasonable technical and organizational measures appropriate to the nature of our operations to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Customers are also responsible for protecting passwords, private access links and devices used to access our services.

15. Your Data Protection Rights

Subject to the conditions established by applicable law, data subjects may have rights including:

  • confirmation that personal data is being processed;
  • access to personal data;
  • correction of incomplete, inaccurate or outdated data;
  • anonymization, blocking or deletion of unnecessary, excessive or unlawfully processed data;
  • portability where legally and technically applicable;
  • information about entities with which personal data has been shared;
  • information about the possibility and consequences of refusing consent where consent is requested;
  • withdrawal of consent where processing is based on consent;
  • deletion of data processed on the basis of consent, subject to legally permitted retention;
  • opposition to processing in circumstances provided by law; and
  • review or information concerning certain automated decisions where applicable.

Requests to exercise applicable rights are free of charge.

16. Requests Concerning Your Data

To exercise a privacy right or ask a question about personal data, contact:

jonh@riogayguide.com.br

Please describe your request clearly.

To protect personal information from unauthorized disclosure or deletion, we may request reasonable information necessary to verify the identity of the requester.

Requests will be handled within the periods and conditions required by applicable law.

17. Deletion Requests

A request for deletion does not necessarily require the immediate deletion of every record associated with a customer.

Certain information may lawfully need to be retained, for example, to comply with tax or regulatory obligations, document transactions, prevent fraud, resolve disputes or establish, exercise or defend legal rights.

Information that no longer has a lawful or necessary purpose will be deleted or anonymized as appropriate.

18. Children and Minors

Our paid tourism, nightlife and adult-oriented services are not intentionally directed to children.

We do not knowingly seek to collect personal data from children through services intended exclusively for adults.

Some general travel information published on the website may be publicly accessible, but age restrictions imposed by particular venues, events or services must always be respected.

19. Third-Party Websites

The website may contain links to hotels, restaurants, venues, events, social networks or other independent third-party websites and services.

Rio Gay Guide does not control the privacy practices of independent third parties.

Users should review the applicable privacy information of a third-party service before providing personal data directly to that provider.

20. Changes to This Privacy Policy

This Privacy Policy may be updated to reflect changes in our services, technologies, providers, business practices or legal obligations.

The latest revision date will be displayed at the beginning of this Policy.

Material changes will be communicated or highlighted where required by applicable law.

21. Contact

Questions concerning this Privacy Policy or the processing of personal data may be sent to:

 jonh@riogayguide.com.br.br