DIGITAL DELIVERY POLICY
Last updated: August 28, 2026
This Digital Delivery Policy explains how digital products and digital services purchased from Rio Gay Guide are delivered and accessed.
It should be read together with our Terms & Conditions and Refund & Cancellation Policy.
1. Digital Products
Digital products offered by Rio Gay Guide may include:
- the Insider Pass;
- digital travel guides;
- curated recommendations;
- itineraries;
- personalized travel materials;
- event and nightlife information;
- downloadable or online content; and
- other digital products expressly identified on the website.
The specific contents of each product are described on the relevant product or checkout page.
2. Delivery
Unless otherwise stated before purchase, digital products are delivered electronically.
Delivery may occur through one or more of the following methods:
- access through the website;
- a private or customer-only page;
- email;
- a download or access link;
- WhatsApp;
- another electronic method disclosed at the time of purchase.
Delivery may occur automatically after payment confirmation or manually within the timeframe communicated on the relevant product page.
3. When a Digital Product Is Considered Delivered
A digital product is considered made available when the applicable access instructions, file, link or content have been successfully made available through the delivery method communicated to the customer.
If delivery fails because of an error attributable to Rio Gay Guide, we will make reasonable efforts to correct the problem and provide access without additional charge.
Evidence of delivery may include system records, access records, emails, messages, payment records or other technical information reasonably demonstrating that the content was made available.
4. Customer Contact Information
Customers are responsible for providing accurate and accessible contact information when making a purchase.
Before contacting support regarding missing delivery, customers should verify:
- the email address or telephone number entered during purchase;
- spam, junk and promotions folders;
- whether their mailbox has sufficient storage;
- whether messages from unknown senders are blocked; and
- any access instructions displayed after checkout.
An incorrect email address, telephone number or other contact detail provided by the customer may delay delivery.
We will nevertheless make reasonable efforts to correct the delivery information once the customer contacts us and provides sufficient information to identify the purchase.
5. Delivery Problems
If a purchased digital product has not been received or cannot be accessed, the customer should contact:
jonh@riogayguide.com.br
and provide sufficient information to identify the purchase.
We will make reasonable efforts to investigate the issue and restore access or resend the relevant content.
Customers should contact us promptly after discovering an access problem so that it can be resolved.
6. Insider Pass Content
The Insider Pass is a dynamic travel product.
Recommendations concerning events, nightlife, restaurants, beaches, venues and other activities may be added, updated, replaced or removed as local conditions change.
Event schedules, prices, opening hours, guest lists, discounts, free-entry arrangements and other third-party benefits may change without prior notice because they depend partly on independent businesses, promoters and partners.
The purchase of the Insider Pass does not guarantee admission to a particular third-party event or establishment unless such admission is expressly identified as a guaranteed component of the purchased offer.
7. Personalized Content
Where a product includes personalized recommendations or consulting materials, delivery may depend on the customer providing information reasonably necessary to prepare the service.
A delay caused solely by the customer’s failure to provide requested information may result in a corresponding delay in delivery.
Any estimated preparation or delivery time communicated for personalized content will normally begin once the information reasonably required to perform the service has been received.
8. Access Period
The access period applicable to a digital product, if limited, will be disclosed on the relevant product page, checkout, order confirmation or accompanying documentation.
Customers are encouraged to review or save downloadable materials during the stated access period where downloading is permitted.
We will not intentionally shorten a paid access period after purchase except where necessary for legal, security or technical reasons or where an equivalent means of access is provided.
9. Personal and Non-Transferable Use
Unless expressly stated otherwise, access to paid digital products is personal and non-transferable.
Customers may not:
- resell access;
- publish paid content publicly;
- systematically reproduce or distribute the material;
- share private access credentials with unauthorized persons;
- upload paid materials to public groups, websites, databases or file-sharing services; or
- commercially exploit the content without authorization.
Reasonable personal use, including saving material for the purchaser’s own trip where technically permitted, is allowed.
Unauthorized distribution may result in suspension of access and may be subject to applicable intellectual-property protections.
10. Technical Requirements
Customers are responsible for having a reasonably compatible device, internet connection and software necessary to access standard web-based or electronically delivered content.
If a specific product requires unusual software or technical requirements, these should be disclosed before purchase.
A technical problem caused exclusively by the customer’s device, internet provider, security configuration or third-party software does not by itself constitute failure of delivery where the product remains reasonably accessible through the stated delivery method.
11. Updates and Availability
Where a product includes updates during a specified period, Rio Gay Guide will make reasonable efforts to keep relevant information current.
Because tourism, nightlife and events change frequently, no guarantee is made that every third-party detail will remain unchanged after publication.
Material errors brought to our attention will be reviewed and, where appropriate, corrected.
12. Refunds
Purchasing or accessing digital content does not remove any mandatory consumer right that may apply under Brazilian law.
Refunds, withdrawal rights and other cancellation conditions are governed by our Refund & Cancellation Policy and applicable law.
13. Security
Customers should not share private access links, passwords or other credentials associated with paid content.
If unauthorized access or misuse is reasonably suspected, Rio Gay Guide may take proportionate measures to protect the account or content, including requesting verification or replacing access credentials.
14. Changes to Digital Products
We may make reasonable changes to the presentation, format, organization or technical delivery method of digital products.
Such changes will not intentionally remove the essential paid functionality or materially reduce a customer’s existing purchased entitlement without an appropriate remedy where required by law.
15. Contact
For digital delivery or access problems, contact:
Email: jonh@riogayguide.com.br – WhatsApp: +55 21 97279-8617